The travel industry is the second largest employer in the United States today. So why not be a part of it!

Members now have the opportunity to post positions available through the RSAA Jobwatch section. This invaluable tool saves everyone time and money by advertising directly.

Resume posting is another value-added benefit of being a member of the Receptive Services Association of America.

To post a job email the RSAA office headquarters@rsana.com by the third Wednesday of each month.

RSAA Office
2365 Harrodsburg Road, Suite A325
Lexington, KY 40504
Tel: 866.939.0934 or 859.219.3545
Fax: 859.219.3514

Call Center Supervisor

posted March 02, 2010

New York Water Taxi (NYWT), Circle Line Downtown (CLD) and Water Taxi Beach have merged to create Harbor Experience Companies; the leading waterborne tour and landside recreation company in New York City. With a combined experience of over 50 years, these companies have paved the way for waterborne experiences in the New York metropolitan area. From Statue of Liberty cruises to Commuter ferries, Harbor Experience Companies offer regularly scheduled sightseeing tours, music cruises, specialty tours and specialty events.

Harbor Experience Companies is currently seeking a Call Center Supervisor to set up and manage a call center. This Supervisor will be responsible to lead seasonal staff and exceed sales goals.

Our department is responsible for handling all incoming calls for commuter, leisure, corporate and general inquiries. The department will also provide support for sales managers and assist the VP of Sales and Marketing with all sales and marketing initiatives.

Requirements Include:

• Superior customer service skills
• Excellent communication: Written and oral
• Ability to problem solve
• Knowledge of email, Microsoft office and learn computerized reservations systems
• Ability to multi-task with detail and organization
• Ability to motivate and lead individuals and develop seasonal work schedule

Full-Time

Candidates must be flexible to work weekends and evening hours.

Background checks are required for all qualified applicants.

If a “job Industry” categories are required please list all or one of the following:

·         Hospitality

·         Customer Service

·         Sales